FAQ

WHAT MATERIALS ARE HYPOALLERGENIC?

925 STERLING SILVER
925 is a mark of authentication in genuine Sterling Silver, describing the percentage of silver content. Lower quality silver jewelry with a smaller percentage likely has higher nickel content. Genuine sterling silver contains 92.5% silver, 7.5% copper, and possibly other metals like zinc or (sometimes) nickel. Depending on how sensitive your skin is to nickel, you may be able to wear 925 silver without experiencing a reaction since it contains only a small amount of nickel.

GOLD PLATED
Both 14k and 18k gold are alloys, and 18k has a greater percentage of pure gold than 14k does. Depending on how sensitive your skin is to nickel, you may be able to wear 14k gold without experiencing a reaction. If it does irritate your skin, try 18k or 24k or another type of hypoallergenic metal. Rose gold is one hypoallergenic gold option. It’s a combination of pure gold and copper, and neither metal is prone to cause an allergic reaction.

COPPER
copper is generally hypoallergenic unless reinforced with nickel. Copper allergies do exist but are rare. Brass--a combination of copper and zinc--is also hypoallergenic. However, neither copper nor brass are high-quality, and their lower cost sacrifices longevity. Copper and brass both turn skin green. This characteristic is not an allergic reaction. The green is the result of oxidation, copper’s reaction to sweat or chemicals. It’s not pretty, but it is harmless to your skin. 

 

ORDERS & PAYMENTS

IS THERE ADDITIONAL TAXES CHARGED?
Generally no. However, any order placed for delivery outside of Singapore could result in import duties and taxes.

We recommend that you contact your local customs office for information as customs policies and practices vary widely from country to country.

CAN I MAKE ANY CANCELLATION / CHANGES TO ORDER?
Unfortunately, we can't make changes or cancellations to your order after it's placed. Therefore, we recommend you carefully check your item details and shipping information before ordering.

WHAT IS THE RETURN POLICY?
We do not except any exchange or refund once order is confirmed unless item is sent wrongly or is damaged during delivery. For such order issues, please email us at hello@haileylove.co and our team will assist you from there.