Orders & Payments

IS THERE ADDITIONAL TAXES CHARGED?
Generally no. However, any order placed for delivery outside of Singapore could result in import duties and taxes.

We recommend that you contact your local customs office for information as customs policies and practices vary widely from country to country.

CAN I MAKE ANY CANCELLATION / CHANGES TO ORDER?
Unfortunately, we can't make changes or cancellations to your order after it's placed. Therefore, we recommend you carefully check your item details and shipping information before ordering.

WHAT IS THE RETURN POLICY?
We do not except any exchange or refund once order is confirmed unless item is sent wrongly or is damaged during delivery. For such order issues, please email us at hello@haileylove.co and our team will assist you from there. For more information please click here